Summary
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Public Service Regulation in a Modern Democracy
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- The fundamental accountability of public services
is electoral. However, Public Service Regulation (PSR)
can supplement that accountability. It can provide
a valuable incentive for improving performance, as
well as providing independent assurance on standards.
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- If PSR is part of an overall approach to governance
and accountability, this will help to minimise the
potential bureaucratic and financial costs. PSR is
an integral part of a total system linking policy
making to delivery and outcomes for the public.
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- If public services are to be consistent with national
priorities, informed by local choices and provide
better services for users, the various parts of the
system must be aligned and work together.
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Public Service Regulation in Wales
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- The PSR system in Wales is different from
that in England. Wales has put more emphasis on self
assessment and improvement.
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- However, the actual functions of PSR have
only just begun to differ in England and Wales. There
is a lack of clarity about certain aspects of the
legal framework of PSR in Wales.
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- Current changes to PSR in Wales afford an opportunity
for a joined up approach which could be more effective
and progressive that anywhere in the UK. There is
likely to be further change in PSR requiring the exercise
of primary legislation. If the NAW acquires more powers,
then power to legislate for the PSR framework could
form part of them.
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- The NAW could take advantage of the recommendation
of the PSPP Review to establish co-ordination
machinery for PSR in Wales as a whole.
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| A Design for Governance and Excellence |
- A general extension to the powers of the NAW could
enable it to shape the PSR system. It will be necessary
to ensure that PSR in Wales will be as robust and
challenging as it needs to be. PSR is at its most
effective when it is both integral to the system but
also respected for its independence.
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- The Design for Governance and Excellence which is
needed for Wales should include the key principles
underpinning PSR. This may be done as part of a further
Constitutional Settlement through which greater powers
are devolved from Westminster, or as part of constitution
building within Wales following such a settlement.
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- As PSR in Wales continues to diverge from England,
steps should be taken to ensure proper comparison
and information sharing. This should include Scotland
and Northern Ireland, and in due course extend to
the European Union.
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